Frequently Asked Dosing Questions

The Ortho Dermatologics Direct Program is a direct purchase program that allows healthcare providers (HCPs) to purchase branded prescription products directly from Ortho Dermatologics, letting the provider dispense directly from their office to their patients. This bypasses the pharmacy and insurance billing, which helps provide a streamlined experience by offering branded products at predictable prices.

Currently, the following products are being offered:

ALTRENO® (tretinoin) LOTION 0.05%, 20 g
ALTRENO® (tretinoin) LOTION 0.05%, 45 g
RENOVA® (tretinoin) CREAM 0.02%, 20 g 
RETIN A® (tretinoin) CREAM 0.05%, 20 g 
RETIN A® (tretinoin) CREAM 0.05%, 45 g 
RETIN A® (tretinoin) CREAM 0.1%, 20 g 
RETIN A® (tretinoin) CREAM 0.1%, 45 g 
RETIN A® (tretinoin) CREAM 0.025%, 20 g 
RETIN A® (tretinoin) CREAM 0.025%, 45 g

Ortho Dermatologics is constantly evaluating its portfolio and may add additional products in the future. If this occurs, all current and future customers will be notified.

Any certified prescriber that maintains a valid state license may be eligible to participate in the Program, provided they are not located in any state where laws prohibit them from dispensing products out of their office. (Those states currently include NY, NJ, TX, MT, MA.)
Customers are advised to confirm any applicable laws related to direct dispense independently.

To enroll in the Ortho Dermatologics Direct Program, eligible customers can log into direct.ortho-dermatologics.com and follow the steps to create an account. Additionally, any eligible customer can call (800-508-9059), and a Customer Experience Specialist will assist with the new account set-up and/or ordering process.

There are 3 loyalty pricing tiers within the Ortho Dermatologics Direct Program. Customers will start at Tier 1 pricing. Tier 1 pricing shall apply until they qualify for Tier 2 or Tier 3 pricing. Each tier provides an additional 10% discount from the previous tier. Sales volume for tiering is measured during each calendar quarter. Please see below for product pricing at each volume tier:

Ortho Dermatologics Direct Pricing Quarterly $ Volume Qualification to Unlock Each Tier
  >$5,000.00 >$35,000.00
Initial Pricing 10% Off Tier 1 10% Off Tier 2
Description NDC# Unit Size Tier 1 Tier 2 Tier 3
ALTRENO® (tretinoin) LOTION 0.05%, 20 g 00187-0005-20 20 g $22.00 $19.80 $17.82
ALTRENO® (tretinoin) LOTION 0.05%, 45 g 00187-0005-45 45 g $49.50 $44.55 $40.10
RENOVA® (tretinoin) CREAM 0.02%, 20 g 00187-5150-20 20 g $15.00 $13.50 $12.15
RETIN-A® (tretinoin) CREAM 0.025%, 20 g 00187-5160-20 20 g $16.49 $14.84 $13.36
RETIN-A® (tretinoin) CREAM 0.025%, 45 g 00187-5160-45 45 g $37.09 $33.38 $30.04
RETIN-A® (tretinoin) CREAM 0.05%, 20 g 00187-5162-20 20 g $16.49 $14.84 $13.36
RETIN-A® (tretinoin) CREAM 0.05%, 45 g 00187-5162-45 45 g $37.09 $33.38 $30.04
RETIN-A® (tretinoin) CREAM 0.1%, 20 g 00187-5164-20 20 g $16.49 $14.84 $13.36
RETIN-A® (tretinoin) CREAM 0.1%, 45 g 00187-5164-45 45 g $37.09 $33.38 $30.04

The pricing for each tier level will be valid quarterly (for example, from Jan 1st to March 31st). Ortho Dermatologics reserves the right to make changes to the above pricing chart at any time. The Ortho Dermatologics Direct Program is subject to the Terms and Conditions agreed to at the time of purchase.

The tiers are based on cumulative sales per quarter and not based on a per order basis. A customer may achieve a tier discount for the following quarter provided they exceed the required dollar volume for that tier during the previous quarter.

The tiers will reset quarterly (or every 3 calendar months), unless the customer qualifies for a new level; in that case, the customer will be eligible for the tier level they qualified for in the following quarter.

Each customer’s total dollar volume of orders will be calculated at the end of each quarter to determine which tier-level pricing they qualify for in the following quarter. For example, at the end of the first quarter, all customers will have their volume orders tallied to see what tier pricing they qualify for in the second quarter. See examples below:

Example A: Tier 1 to Tier 2

A new customer signs up for the Ortho Dermatologics Direct Program in August and purchases at least $5,000.00 worth of product based on shipments or orders made to ONE “sold to” entity. For this customer, the first $5,000.00 would be priced at Tier 1. Once they hit or exceed the $5,000.00 limit (in this case, August), they would then qualify for Tier 2 pricing starting the following quarter (in this case, starting October 1st). In this example, the customer would qualify for Tier 2 pricing for all orders placed during the October 1st through December 31st timeframe.

Example B: Tier 1 to Tier 3

A new customer signs up for the Ortho Dermatologics Direct Program in October and purchases at least $35,000.00 worth of product based on shipments or orders made to ONE “sold to” entity in their first quarter. The following quarter, they would receive Tier 3 pricing. This customer would qualify for Tier 3 pricing on any order for the duration of that quarter and would be eligible to stay in Tier 3 provided they purchase >$35,000.00 in that quarter. If their total dollar volume of orders in that quarter is less than $35,000.00 but greater than $5,000.00, they would fall back to Tier 2 pricing for the following quarter.

Pricing tiers are based upon gross dollars of the product purchased. The dollars are cumulative throughout the quarter to determine which tier applies.

  • Tiers are earned based on purchases the account makes directly from the Ortho Dermatologics Direct Program. Account is defined as a “sold to” entity
  • Once an account hits a tier, they qualify for the next tier for the following quarter. There are no credits offered for prior orders
  • A discount will be applied directly to the invoice/amount due
  • All products listed above are eligible for this program
  • Any combination of eligible products ordered is aggregated together to determine tiers

An account participating in the Ortho Dermatologics Direct Program can enjoy free standard shipping (including to Puerto Rico). A fee of $75 will be assessed if expedited shipping is requested by the customer.

The only scenario in which a return will be granted is if the Customer receives Product from Seller in damaged condition, as can be reasonably determined after visual inspection. The Customer will notify Seller in writing of such damage immediately, but in no event later than 5 business days of receipt of the applicable Product, and send proof thereof, including photos of damaged product, and freight bill with notation by the carrier of the loss, shortage, breakage, or damage. Claims submitted without appropriate documentation will be denied. Customer will fully cooperate with Seller in connection with any claim, and will hold the damaged Product for inspection by the insurer, the carrier, and Seller’s designated representative and for subsequent disposition instructions from Seller.

Product damaged prior to receipt by Customer may be returned, if applicable, for credit, provided Seller is notified in writing within no more than 5 business days and Product is returned within 5 business days of such notification. Seller will not be responsible for Product that is damaged or becomes defective after receipt by Customer.

For any latent Product defects that, by their nature, are not discoverable upon a reasonable visual inspection (“Hidden Defects”), Customer shall notify Seller immediately upon learning of or discovering such Hidden Defect; and Seller shall determine an appropriate resolution under the circumstances, which may include Seller replacing any defective Product as the sole and exclusive remedy. No other remedy (including, but not limited to, incidental, consequential, or other damages of any kind) shall be available.

Multiple accounts may combine purchases for program qualification purposes pursuant to Ortho Dermatologics’ Affiliation policy if:

  1. The accounts share a common tax ID number OR the accounts have the same “ship to” address
  2. The accounts legitimately conduct business as a single entity, in each case subject to verification by Ortho Dermatologics at its sole discretion

This program is limited to eligible licensed U.S. (including Puerto Rico) practitioners who purchase Ortho Dermatologics products directly from Ortho Dermatologics. Additional limitations include:

  • Buyers may only dispense to their patients and may not resell product outside of their practice
  • Ortho Dermatologics reserves the right to limit purchase quantities. Program eligibility is subject to compliance with the Ortho Dermatologics Direct Program Terms and Conditions and other applicable terms, conditions, laws, and regulations
  • Ortho Dermatologics reserves the right to modify, cancel, or amend this program at any time with or without notice. This program is not available in all 50 states

An account may be obligated to report information concerning this program to third parties including, but not limited to, Medicare, Medicaid, and other federal and state healthcare programs, if applicable. Each account is solely responsible for accurately reporting such information, including discounts and rebates, as may be required by applicable laws.

Disclaimer

Eligibility for volume discounts in the Ortho Dermatologics Direct Program is determined by product purchases based on applicable current prices, permitted returns during each quarter. Timing and the amount of purchase credits are determined by the date of shipment. Only products purchased directly from Ortho Dermatologics will count towards the Ortho Dermatologics Direct Program. Ortho Dermatologics does not provide legal advice regarding any practice's ability to prescribe and dispense products. For additional information, please see our Terms and Conditions on our website direct.ortho-dermatologics.com